1. All credit card transactions shall be made in local currency (Bulgarian lev = BGN) according to the exchange rate fixed by the Bulgarian National Bank.

2. All transaction fees/charges are borne by the cardholder in accordance with the issuing bank's policy.

3. Prices for children are valid for children aged 7 to 13 years inclusive.

1. Online booking is possible at least 4 days before the start date of the respective ski service.

2. Fill in the online booking form with your full name, telephone number and contact email address. Then fill in the details of the person who will be using the ski service - full name, the language in which you wish the service to be conducted, age, level of skiing/snowboarding skills of the person being trained, and the start date and time when you wish to use the service.

3. Please review the details of your booking, familiarise yourself with these terms and conditions, and if you wish to make your booking within the parameters described in the offer and terms and conditions, tick the "I accept the terms and conditions" box and click "Confirm and book". With this, your reservation is made and you will receive a confirmation of your booking to the email address you have provided.

4. The total amount due from the customer for the booking is automatically calculated, depending on the number of days, the number of adults and children (according to the age indicated by the customer) and the current price offer for the respective period. Reservations made and paid through the online booking portal are guaranteed with the corresponding payment according to the offer.Please note that reservations are not considered guaranteed without prior payment according to the terms of the offer. "Borosport plc reserves the right to change prices and special offers on its website without notice and without notification. In the case of bookings already made, confirmed and paid, the amount due by the customer is not subject to change, regardless of new price offers announced.

If you wish to make changes to your booking, you must notify us in writing by email to reservations@borovets-bg.com as soon as possible.  We will do our best to assist you but cannot guarantee that changes to your booking will be possible.

Payment is made electronically by debit or credit card via virtual POS terminal. We accept payments by Visa, MasterCard and Diners Club. If you choose this payment method, you construct the reservation and manage the payment process yourself in the online reservation portal on the resort's website. Borovets. Once you have created and confirmed the reservation and proceeded to its the payment page of First Investment Bank opens. The payment screen provides full protection of the data entered by the customer. On this screen, the customer enters their card details - the names written on the card, card type, number, expiry date and CVV2/CVC2 code. For cards requiring additional 3-D authentication where you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank's authentication page opens where you enter your authentication password. To be able to use your debit card for online payments, you need to activate this service according to your bank's terms and conditions.

Important: At no point during the reservation creation, payment or after payment, Borosport AD does not have access to the cardholder's card details. Upon a successful transaction, a transaction receipt is displayed on the screen, which you print and must keep. At the time of online booking, said amounts will be automatically withdrawn from your card upon completion of the payment process. After successful payment of the amount of the created reservation, you will receive a confirmation, number and parameters of your guaranteed reservation.

IMPORTANT!

Please, if you have difficulties to book and pay through the online booking

Borosport AD booking portal, please contact our team on +359 889 607 000

reservations@borovets-bg.com

 In case of changes, cancellations, no-shows or premature cancellations in the case of an online reservation already paid by the customer, Borosport AD will retain the respective penalty according to the terms of the price offer booked.

In cases of force major requiring cancellation or change of booking, it is necessary to provide the relevant documents and evidence. Refunds are then at the discretion of Borosport plc.

Refunds from Borosport plc will be made through transaction to the card used to make payment for the booking. Refunds will be made within 30 days from the date of cancellation.

After payment, the customer receives a ticket/card for the respective service.

In case of ski/snowboard equipment rental, the ticket is provided at the Borosport ski lockers.

If a ski/snowboard lesson service is purchased, the ticket is provided at the Borosport ski school.

If a kindergarten service is purchased, the ticket is provided at the kindergarten.

The ski school may refuse to provide a booked service if the user is more than 30 minutes late from the start time specified in the booking to start an individual lesson or group lesson.

If a season lift pass is purchased, the lift pass is available from the Adventure Centre

"Borosport" after providing a portrait photo of the cardholder - previously sent to us by email.

The booked ski service (ski lesson, equipment rental, ski package or kindergarten) can be cancelled by the customer on the spot at the Borosport Information Centre or by email to reservations@borovets-bg.com.

In case of cancellation made or sent earlier than 14 days before the start of the ski service, the paid amount will be fully refunded.

For cancellations made or sent between 14 - 10 days before the start of the ski service, 25% of the amount paid will be deducted as a penalty.

For cancellations made or sent between 10 - 3 days before the start of the ski service, 50% of the amount paid will be deducted as a penalty.

In case of cancellation of one or all booked services made or sent 3 days or less before the start of the services or non-use of a booked service due to any reason such as illness, delay or other standing outside and independent of Borosport AD, the amount paid will not be refunded. This rule also applies if the use of the service is terminated before the end date.

In the event of a delay of more than 30 minutes from the scheduled time for individual and group ski lessons, the ski school reserves the right to refuse to provide the ski service, in which case the amount paid will not be refunded.

In case of any problems or complaints related to the use of a ski service, please send a written complaint to Borosport AD at reservations@borovets-bg.com.

For all matters related to the use of ski services not covered by these Terms and Conditions, the General Terms and Conditions for the provision of services and rules for the use of ski slopes and ropeways and facilities in the ski centres of the resort shall apply. Borovets, which are published on our website.